- Overview
- Course Details
A foundation course for new TCOs that describes all of the basic responsibilities of the job, a walk-through of both manual and online processes, a sandbox for working with CAIRS, and an end quiz to test the attendee’s knowledge of the information covered in class.
Telephone Control Officer – Foundations
Course Agenda
1) The USAREUR Telephone Control Officer Program -Introduction
a. DOD, Army and Theater Regulations, Policies and TTPs/SOPs
i. AR-25-1
ii. AR-25-13
b. Theater Telephone Control Officer Duties
c. Command Telephone Control Officer Duties
d. Master Telephone Control Officer
e. Unit Telephone Control Officer
f. Telecommunications Ordering Officer
g. DISA
2) Basic Duties of the Telephone Control Officer
a. Submitting Trouble Tickets using ITSM
b. Sensitive But Unclassified Phone Maintenance
i. Analog phones
ii. VOIP phones
iii. PBX (Private Branch Exchanges)
iv. DSN Phone Access Levels of Service
v. Commercial/99 Access Levels of Service
c. Using CAIRS for Sensitive But Unclassified phones
i. Setting Up new Sensitive, but Unclassified phones.
ii. Modifying existing Sensitive, but Unclassified phones
iii. Cancelling service on existing Sensitive But Unclassified phones
d. Using ITSM for Sensitive But Unclassified phones
i. Setting Up new Sensitive But Unclassified phones.
ii. Modifying existing Sensitive But Unclassified phones
iii. Cancelling service on existing Sensitive But Unclassified phones
e. Voicemail
i. CAIRS
1. Provisioning Voice Mail
2. Resetting Voice Mail
ii. ITSM
1. Provisioning Voice Mail
2. Resetting Voice Mail
3) Commercial Mobile Device Management
a. Assessing Unit Commercial Mobile Device Needs.
i. Commercial Mobile Device Authorization Document Modification (CMDAD) Request
b. Procurement of Commercial Mobile Devices
i. PR&C
1. Commercial Mobile Devices
2. SIM Cards and Service
c. Provisioning of Commercial Mobile Devices
i. Introduction to DISA Store Front and DISA Services
1. Creating a DISA Store Front (DSF) account.
2. Obtaining a PDC code for funding through DSF
ii. Using MORFEUS to obtain the CJON(Customer Job Order Number)
iii. Using Mobile Iron for final provisioning of Commercial Mobile Devices
iv. Purebred
v. Provisioning a Blackberry
1. 2nd Signal Blackberry infrastructure and management
4) Commercial Leased Lines/Landlines
a. Obtaining a Commercial Leased Line/Landline
i. PR&C
5) Auditing Your Unit’s Service Usage
a. Using CAIRS to view service usage data
i. Voice Accounts
ii. Data Accounts
b. Telephone Control Officer Documentation for a successful audit
c. What to do if you see a suspicious charge or pattern of charges?
i. Report, don’t investigate.
ii. Proper Reporting Technique
6) Other Services
a. C4IM Service List
b. Defense Red Switch Network (DRSN)
c. Requesting Service
d. Modifying Service
e. DISA Approved Products List (APLITS)
Student Exercises
f. Using Cairs
i. Setting up a new phone line
ii. Modifying an existing phone line
iii. Cancelling an existing phone line.
iv. Provisioning Voice Mail Account
v. Resetting Voice Mail Account
g. Using ITSM
i. Setting up a new phone line
ii. Modifying an existing phone line
iii. Cancelling an existing phone line.
iv. Provisioning Voice Mail Account
v. Resetting Voice Mail Account
h. Commercial Mobile Device Authorization Document Modification (CMDAD) Request
i. Creating a DISA Store Front account
j. Completing a PR&C for Mobile Devices
k. Using MORFEUS
l. Using Mobile Iron for Commercial Mobile Devices provisioning
i. Provisioning an Android Commercial Mobile Device
ii. Provisioning an IOS Commercial Mobile Device
m. Provisioning a Blackberry
n. Completing a PR&C for a leased line
o. Auditing Your Unit’s Service Usage using CAIRS
p. Auditing Your Unit’s Current Phones using CAIRS
q. Property Book Management for Commercial Mobile Devices.
r. Checking if a product is approved using https://aplits.disa.mil
